Frequently asked questions about the use of clockin

The FAQ with all important questions

How do I convince my employees of clockin?

Many people initially shy away from trying out new things. It's no different with clockin. There are many new benefits for all sides. On the support page for employees, we list the benefits for employees of using clockin.

Experience has shown that it makes sense to get a few employees who have a particularly positive attitude towards digital topics on board during the test phase. The enthusiastic testers will quickly pass on their experiences, so that in the end your entire staff will be looking forward to the introduction of clockin.

Transparency is important to us. We are committed to creating a factual situation between employer and employee. Cheats are exposed and overtime no longer falls by the wayside.

What do I do if employees perceive GPS tracking as surveillance?

Nobody wants to be monitored. Neither do we. clockin is not about monitoring, but about transparent work documentation. That's why the GPS tracking function is a matter for the boss - you decide whether you want to use it! Because live logging and live documentation are also possible without GPS tracking. Experience has shown that we recommend using the GPS function transparently and involving employees and works councils in the decision-making process.

Notice:
clockin does not provide legal advice at this point. The information provided is not binding and may vary from company to company or country to country. We therefore expressly point out that the use and scope of the use of clockin should be checked by an expert lawyer.

How often is the GPS position of my employees queried?

The German Occupational Health and Safety Act imposes strict limits on the determination of employees' positions. In particular, employees should not feel pressurised or exposed to permanent monitoring. Therefore, clockin does not permanently track employees. You are free to decide whether or not you want to use the GPS function in consultation with your employees/works councils. It is technically possible to record a GPS point every time an employee/column changes activities. The situation is different for journeys by company vehicle: as this is an expensive item of company inventory, it may be possible in certain cases to record the location at shorter intervals.

Important legal notice:
clockin does not provide legal advice at this point. The information provided is not binding and may vary from company to company or country to country. We therefore expressly point out that the use and scope of the use of clockin should be checked by an expert lawyer.

Does every employee need their own smartphone including a mobile phone contract?

No. With the column function, the entire column can be booked with just one smartphone in the clockin app. A mobile phone contract is not necessary. The app can also be used offline. As soon as an internet connection is established (e.g. via WLAN), the data is then transferred to the office centre.

How can clockin facilitate communication with my customers?

The documentation of the work performed can be easily carried out in the app, confirmations can be obtained from the customer and duplicates can be sent by email with just one click. All relevant information can be recorded. This prevents discrepancies with customers. Thanks to the option of exporting the digital project file, you can easily provide customers with a great proof of performance.

How can clockin facilitate communication with my employees?

Orders can be easily assigned to employees, and documentation and working hours are automatically transmitted. This prevents unnecessary discussions with employees and improves project harmonisation and coordination. clockin creates a factual situation between employer and employee. Black sheep who cheat are exposed and at the same time overtime no longer falls off the table.

You can send push messages to your employees at any time via the office centre and your employees can also send you messages. In this way, clockin is able to map the entire company communication. All in one system.

Does clockin make sense for my company, even if my employees do not yet use a smartphone?

clockin was deliberately developed and tested together with tradespeople and other practitioners who do not use a smartphone in everyday life. Our experience has shown: As our app requires no training and is intuitive to use, even employees who are not tech-savvy have no problems using it.

An employee has a new smartphone. How can I connect the new device to the existing employee account?

To do this, simply go to the "Mobile devices" tab in the Office Centre. Click on the device that is still assigned to the employee. You can now click on "Disconnect" in the bottom right-hand corner to cancel the connection.

The employee can then download the clockin app on their new device, tap on "Connect manually", then on "To device ID login" and enter the employee's device ID and password there. You can also find the device ID and password by clicking on the device under the "Mobile devices" tab. It is a good idea to name the mobile device after the employee.

Questions that are of interest to employees

Is my screen monitored when I use clockin?

No! Neither we at clockin nor your boss or supervisor can monitor your screen. clockin simply replaces the conventional timesheet or customer report.

What data from my smartphone is transferred to clockin?

clockin only records the working hours you clock in and sends them to your office. If you use the clockin app for documentation, the project documentation you have made in the clockin app, such as notes, photos or sketches, will also be sent to the office.

The current version numbers of the apps and the smartphone operating system are also transmitted for support purposes.

It is possible to record location-based job changes, but this must first be activated by your boss or line manager. Simply contact your boss or supervisor about this.

No other data will be recorded.

Why should we use clockin now?

As the saying goes: "If you don't move with the times, you have to move with the times." - clockin helps you to work more modernly and efficiently. It digitises & automates all your annoying paperwork. Whether in the field or in the office. Companies that still work on paper in the 21st century will have major problems on the market in just a few years. That's why clockin helps to secure your job. and at the same time takes the pressure off you in your day-to-day work. You no longer have to write notes and can concentrate more on your job. The bricklayer didn't become a bricklayer to end up writing more notes than a journalist.

Isn't digital time recording monitoring?

Rubbish. Digital time recording creates facts between employer and employee. It ensures that black sheep in the company who cheat at the expense of other colleagues are exposed. At the same time, it also ensures that your overtime is not simply swept under the carpet. You can view and download your working hours at any time.

Where is an app supposed to be better than a piece of paper?

With an app like clockin, you can record your working hours and documentation with just one click. At the end of the day, you have to write down all your working hours and documentation on a piece of paper and then hand it in to your boss or supervisor, who then has to type it all into a PC. Depending on how neatly you write, he may even have questions and call you again after work. While you have to do all this, you're already lying on the sofa at home with clockin.

Does clockin see my WhatsApp messages?

No. The clockin app does not record anything that goes beyond the app. You can minimise the app in the background at any time. The time recording will still continue. So you can show your colleagues the new funny video without anyone noticing. But during the break, please.

Where can I contact you if I have any questions?

Follow us on all known social media channels. Our colleagues will be happy to answer your questions there. You'll also be able to see what's going on at our company and stay up to date. We look forward to seeing you!

Technical questions

What happens when the battery runs out?

In the past, employees had to make sure that they had enough work tickets with them. Now, the task has simply changed: in future, care should be taken to ensure that the battery is charged while travelling. We also recommend keeping a power bank in the car, which can be used to charge the smartphone on the move.

What happens if you don't have an internet connection?

clockin also works offline. The recorded times and documents are saved on the device and transmitted to the office centre the first time you connect to the WLAN.

Can the times on a smartphone be manipulated?

The working time is recorded based on the smartphone time due to the offline capability, so that the time could be changed on the smartphone. In the event of anomalies, e.g. in comparison to the applicable universal time, you will be informed of the difference by email.

Where is the data stored and who is responsible for data security?

clockin relies on state-of-the-art cloud technology with TÜV and ISO-certified German servers. clockin fulfils all German and European data protection regulations, is ECJ and GDPR compliant and, with its team of experts, places particular emphasis on data security in accordance with German standards. More about data protection

Frequently asked questions about the use of clockin

The FAQ with all important questions

Questions that are of interest to employees

Technical questions

Technical requirements